Terms of service

1. Agreement

By creating an account, listing items, making a purchase, or otherwise using GGmarket (the "Service"), you agree to these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

Certain product features (for example payment processing, dispute handling, or third-party integrations) can include additional terms shown at point of use. Where those terms conflict with this policy for that feature, the feature-specific terms control only for that feature.

• These Terms apply equally to buyers, sellers, affiliates, and API users unless a section states otherwise.
• Your continued use after a policy update means acceptance of revised terms to the extent allowed by law.
• If local law grants you non-waivable consumer rights, those rights override conflicting terms only where required.

2. Eligibility

You must meet the minimum age and legal capacity requirements in your jurisdiction to use the Service. You must provide accurate registration information and keep your account credentials confidential. You are responsible for all activity under your account unless you notify us promptly of unauthorized use.

• You may not create accounts using false identity details or impersonate another person, brand, or business.
• You must keep your email address current so we can deliver mandatory account, security, and policy notices.
• We may require additional verification for high-risk activity, large transactions, or regulatory compliance checks.
• You must use reasonable account security practices, including strong passwords and available multi-factor controls.
• You must promptly report lost credentials, suspicious logins, or unauthorized payment activity.

We may restrict or terminate accounts that fail verification, violate sanctions laws, or appear connected to abuse networks. Identity checks may be performed through internal review or approved third-party providers.

3. The platform's role

GGmarket provides a venue for buyers and sellers to discover, negotiate, and complete transactions for digital goods. Unless we expressly state otherwise, we are not the seller of items listed by users. We may facilitate payments, messaging, or delivery workflows through partners, but the contract for each item is primarily between buyer and seller, subject to these Terms and our Marketplace Rules.

We may moderate listings, rank search results, investigate fraud, pause transactions, or require additional documentation where risk indicators exist. These actions are platform safety measures and do not create a fiduciary duty to any user.

4. Buyer obligations

As a buyer, you are responsible for due diligence before paying:

• Review listings, seller profiles, and any stated delivery method before purchasing.
• Pay amounts due through approved checkout flows and comply with payment provider terms.
• Use purchased digital goods only as permitted by the listing, applicable law, and any third-party license (e.g., game publisher terms).
• Engage respectfully with sellers and support; abuse, chargeback fraud, or collusion may result in account action.
• Provide accurate checkout and tax information where requested for legal compliance.
• Maintain evidence (messages, screenshots, logs) for disputes and submit claims in good faith.

Buyers may not exploit obvious pricing errors, use stolen instruments, coordinate fraudulent claims, or pressure sellers into off-platform transactions that bypass protections.

5. Seller obligations

Sellers must operate with commercial diligence and legal compliance:

• List only items you have the right to sell and can deliver as described, within stated timelines.
• Ensure titles, images, descriptions, pricing, and inventory are accurate and not misleading.
• Honor completed sales, provide support for delivery issues in good faith, and comply with tax and regulatory obligations applicable to you.
• Not circumvent fees, manipulate rankings or reviews, or use the Service to launder funds or sell prohibited items.
• Disclose known limitations including redemption restrictions, region locks, account-transfer constraints, and expiry rules.
• Maintain auditable delivery records for a reasonable period required for disputes and compliance review.
• Respond to support or trust-and-safety requests within stated deadlines when an order is under investigation.

6. Fees and payouts

Platform fees, payment processing costs, currency conversion, and payout schedules will be presented in the product or in a separate fee schedule. We may change fees with reasonable notice where permitted. Taxes may be collected or reported as required by law; sellers remain responsible for their own tax filings.

• Payouts can be delayed for reserve requirements, risk review, dispute holds, provider outages, or legal requests.
• Chargeback fees, reversal fees, and compliance costs may be deducted as described in fee schedules.
• Where required, we may withhold taxes or collect tax forms before releasing payouts.
• Displayed fiat conversions are estimates until settlement by the payment processor.

7. Refunds and chargebacks

Refund outcomes depend on listing terms, delivery proof, and dispute evidence. We may issue full, partial, or no refunds based on our investigation and payment network requirements.

• Buyers should report delivery or quality issues promptly through in-product order workflows.
• Sellers must cooperate with dispute requests and provide supporting logs, screenshots, or proof of delivery.
• Abusive chargebacks or repeated fraudulent claims can trigger account suspension and collection action.
• Interim holds may apply while evidence is reviewed by support, trust teams, payment partners, or banks.
• Failure to provide requested evidence may result in an adverse decision and recovery actions.

Final decisions may consider prior account behavior, technical telemetry, communication history, and payment network rules. Some payment reversals are mandatory under card-network policies and may not be appealable through the platform.

8. Acceptable use

You agree not to:

• Violate law, infringe intellectual property, or breach third-party agreements (including game or platform ToS).
• Upload malware, scrape the Service in violation of our technical policies, or attempt unauthorized access.
• Harass, threaten, defraud, or discriminate against users or staff.
• Use the Service for sanctions evasion, gambling where prohibited, or other high-risk activities without our prior written approval.
• Automate account creation, checkout, or messaging in a way that evades anti-abuse controls.
• Publish deceptive listings, fake social proof, or manipulated evidence in disputes.

Our Marketplace Rules provide additional operational detail and are incorporated by reference.

9. Content and intellectual property

You retain ownership of content you submit. You grant us a worldwide, non-exclusive license to host, display, distribute, and technically process that content to operate and promote the Service. The Service's branding, software, and design are owned by us or our licensors and may not be copied except as allowed by law or express permission.

You represent that your listings, descriptions, and uploaded media do not infringe third-party rights. We may remove or restrict content where we receive valid infringement notices, legal demands, or credible abuse reports.

You are solely responsible for rights clearances, model releases, software licenses, and publisher permissions required for lawful sale or redistribution. We may ask for rights documentation and may suspend affected listings pending verification.

10. Liability and indemnity

10.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT LISTINGS ARE LAWFUL OR ACCURATE — USERS ARE RESPONSIBLE FOR VERIFYING TRANSACTIONS AND COUNTERPARTIES.

10.2 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGITAL MARKETPLACE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN FEES DURING THAT PERIOD OR (B) ONE HUNDRED DOLLARS (USD), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW (SUCH AS GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, WHERE APPLICABLE).

10.3 Indemnity

You will defend and indemnify GGmarket and its affiliates against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your listings or purchases, your violation of these Terms, or your violation of third-party rights.

This indemnity includes costs related to regulatory inquiries, payment disputes, consumer complaints, and intellectual property allegations caused by your conduct, to the extent permitted by applicable law.

11. Disputes

We may suspend or terminate access to the Service, remove listings, or withhold payouts where we reasonably believe there is risk of harm, fraud, or legal exposure, or where required by law. You may close your account subject to completion of open obligations. Provisions that by their nature should survive (including liability limits, indemnity, and dispute terms) will survive termination.

Most concerns should first be handled through account support and order dispute workflows. If a dispute cannot be resolved, each party agrees to attempt informal resolution in good faith before starting legal action in the jurisdiction that applies under local law.

• Informal resolution requests should include account identity, order IDs, timeline, requested remedy, and supporting files.
• Where local law permits, parties should allow a reasonable cure period before filing formal claims.
• Emergency relief may be sought to prevent immediate harm, data loss, or unauthorized access.

12. General

These Terms constitute the entire agreement regarding the Service and supersede prior understandings on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. Notices may be sent to the email on your account or posted in-product.

• Section headings are for convenience and do not limit interpretation.
• Electronic records and notices satisfy legal communication requirements where allowed.
• Translations are for convenience; the controlling language version governs in case of conflict.

13. Contact

For questions about these Terms, visit our Contact page.